General Questions

 1.What types of high heels do you sell?

To view a complete list of brands of high heels we have offered, you can click on Home and on the left side of the page, you will see a selection of brands we carry. Select the brand from the sub category which you are interested in. A full list of that particular brand will be available once selected.

2.I have seen other websites that offer them for cheaper,why are yours more expensive?

The price of the high heels depends on the quality, many websites will carry the lowest quality available and sell them for cheaper, but they will not last very long. Most of these other websites will not have a live support or phone line available for customers to contact them when there are any problems. We on the other hand, provide online customer support or telephone support, to better suit your needs.

3.Are these high heels of high quality or will they break after I open the box?

It depends on how you wear it. If you wear it regularly, it will last a few years without any problems. The high heels we offer are of very high quality. These are not the cheap quality high heels you will find on the streets that will break after a few days, these will last for years! We are so confident in our high heels, we offer an exchange or refund for any high heels if they are ever defective.

4.Are the pictures on your site taken from the actual high heels or some other high heels?

We guarantee that all pictures placed at our site are real pictures of our high heels offered for on-line sale and the high heels look exactly as represented in the pictures. Professional photographers are responsible for taking the pictures for our site.

5.How long will it take to receive my order?

We usually send the items you ordered within 2 business days after your payment is confirmed to be received. Normally, you can receive your package within 5 -8 business days once it is shipped out.

6.Is your online shopping safe?Are you honest?

We've been engaging in this industry for over two years ,and we've got rich sales experience and integrity of the business philosophy, no matter which payment method you choose , we are always at your very service there. If high heels were impounded in transit by customs, we will unconditionally arrange re-delivery for you, if you receive problem-high heels or problems that like, we will get in touch with you and come up with an approach or supply you exchange. This is our pledge of survival. Please do be assured and a happy purchase.

7.Can you send me a product catalog?

Sorry.we do not have one to send to our customers for the time being.As we update our products and prices from time to time,a print catalog will soon be outdated.

8.Can I add or delete item after I have placed an order?

Yes, you may do so if your order has not been shipped by contact us with the details. To add item requires you to pay the additional amount which we will inform you accordingly. To delete item involves either a full store credit refund or 95% cash refund as subject to a 5% cancellation charge.

9.Do I have to pay any sales tax?

No, you are not subject to any sales tax.

10.What if my ordered item is out of stock?

We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you with the following options: (1) you may cancel any unavailable merchandise at no charge;(2) you may have a back-order entered at that time; or(3) you may substitute it by another item.

11.Do you offer any discount for bulk order?

Yes, please refer to the specific product for per item quantity discount. In addition, we also offer order discount based on net order amount as stipulated at lower left or at product page.Note:All discounts will be applied automatically as you checkout.

12.What size should I order if I am in between sizes?

If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 7.5, you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot. Check Size Chart Now!

Questions About Payment

1.What forms of payment do you accept?

We accept two kinds of payment methods:Western Union and Credit Card.

2.Do you accept money order?

No.We regret to tell you that money order is not allowed now.

3.Do you allow Cash On Delivery Service(CODS)?

Sorry, we do not allow this service.

4.Do you have any hidden costs separate from shipping?

Of course not! The price you see on our website is the price you pay - there are no additional fees.

Questions about Shipping

1.How much is the shipping cost?

Shipping fee is 30 dollars all over the world, which is really cheap.

2.What shipping options are available?

You have the following shipping options to choose from:
1)Air Parcel:This is a low cost shipping method and will usually take 10 to 15 business days for its arrival but not guaranteed. Besides tracking service is only available after its arrival at your local post office.
Express Courier: For time sensitive orders, we recommend this fast and reliable shipping method, which usually takes 3 - 5 business days and provides full tracking service right from the collection point.
2)Air or Sea Freight:For heavy items, shipment by air or sea freight can be arranged with freight to collect.Once your package is dispatched from our warehouse, we will notify you immediately the related tracking or way bill number.

3.When will my order be ready for shipment?

All stock merchandise will be dispatched for shipment within 3 to 5 business days upon receipt of full order payment. Please allow 5 to 7 business days for most custom-made, tailor-made, plus size clothing items and bulk orders may take an even longer preparation time. Please always refer to the specific product item for lead time information. You will be notified of any back orders, or other delays in shipping your order.

4.What countries do you ship to?

We are an online shop and we ship to virtually all major countries in the world with most of our buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.

5.How to track my shipment?

Once your order is shipped, we will provide you with a tracking number for you to track your shipment status.